The FAQs
-
Our minimum rental period is 4 weeks, giving you flexibility while keeping things simple. If you need storage for longer, you can extend your stay as needed.
-
This depends on what you’re looking to store, but we’re here to help. Just get in touch with a quick overview of your items and we’ll recommend the right size for you.
-
You can access your storage unit during the following hours:
Monday – Thursday: 8:00am – 4:30pm
Friday: 8:00am – 2:30pm
Saturday: 8:00am – 12:00pm
Sunday: 10:00am – 2:00pm
If you need access outside these times, please get in touch and we’ll do our best to accommodate.
-
Our preferred method is Direct Debit, but we also accept cash, bank transfer and credit/debit cards. You can also make payments over the phone.
We normally bill every 4 weeks, but monthly payment options are available—just ask and we’ll be happy to arrange this. -
We require 7 days’ notice before vacating your unit. Charges will apply up to your move-out date, including the notice period. We understand that moving dates can sometimes change at short notice, so please just keep us informed and we’ll do our best to help.
-
Yes—your storage unit is secured with your own padlock, and only you have access to it. If you prefer, you can choose to leave a key in our secure key safe, but this is entirely optional.
-
Yes—insurance is included as part of your storage. We provide cover from £2.00 per week, protecting your items up to £2,000 for added peace of mind.
-
Simply give us a call or fill out our contact form with your requirements. We’ll check availability, help you choose the right unit, and guide you through the booking process.
-
You can store most household and business items in our units. However, items such as firearms, illegal substances, explosives, hazardous materials, or anything that could pose a risk to health or safety are not permitted. If you’re unsure about a specific item, just ask—we’re happy to help.
-
Yes—your belongings are in safe hands. We are members of the Self Storage Association and maintain high security standards, including CCTV monitoring, a secure site, and full compliance with fire and safety regulations.
-
Yes—there’s no fixed end date. You can keep your unit for as long as you need. Just let us know when you no longer require it, giving 7 days’ notice.
-
Yes—if your needs change, you can move to a different unit size, subject to availability. Any current pricing or discounts you have will transfer with you, making it easy to adjust as needed.
-
Our units are all internal, but you can park right outside the building or in our car park and easily access your unit from there.
-
For increased security, access to the site is available during our opening hours only. Please see our access hours above for details.
-
Yes, we do accept American Express. Please note that Direct Debit is not available with AMEX, so payments will need to be made over the phone or via an agreed payment arrangement.
